Bank of East Asia
Introduction - BCM Corporate Mobile Banking app is an app provides digital financial services to corporate customers and improves their corporate operational efficiency.
Heuristic Evaluation / UX
Revamp design / UI
Mobile
2 months - Team
2023
Project Overview ✨
Discover
- Problem identification
- Understand existing platform
- Research and data analysis
- Heuristic Evaluation & Severity
Ratings methods
Define
- Organizing research result
- Narrow & Prioritize features
- Executive Summary
Develop
- Explore design ideas
- User flows & Wireframe
- Create design language system
- Provide 2 functions flow design
Deliver
- Compare enhance version
- Prototype demonstration
Discover
Problem Identification: Client aims to improve the user experience of a corporate banking mobile app but lacks insight into the specific problem areas causing a subpar experience.
First, we have analysed existing design of the BEA Corporate mobile app, and then defined there are total 10 key functions and the Native Design Issue need to be analysed.
We have adopted ‘’Heuristic Evaluation’’ and ''Severity Rating'' to analysis the current BEA Corporate mobile app interface. Heuristic Evaluation measures the usability of a user interface by using rules of thumb during a walkthrough. On the other hands, Severity Ratings in heuristic evaluation findings can help prioritize, communicate, and track usability issues.
Define
Based on the above three factors used for Severity Ratings, we have conducted an Executive Summary to determine the priority for redesigning functions within the BEA corporate mobile app.
The function that requires the highest priority for resolution is "Transfers." Our evaluation identified a significant number of native design and usability issues in the Transfer function flow. These issues are persistent throughout the user experience, thus significantly impacting the overall user experience.
Develop
Create A Design System: The system establishes a set of predefined guidelines, components, and patterns that helped to create and manage consistent designs across project.
Deliver
Provide Design & Prototype: After creating a new design language system, we based on the current design of the BEA Corporate mobile application to provide the redesigned interface for the "Transfer" and "Payment Tracking Services" flows. Additionally, we have developed a prototype to effectively demonstrate the proposed design.
