Hase Seng Bank
Introduction - To design a cash dollar transfer function for Hang Seng Bank's mobile app and web platform. Usability testing will inform the development, ensuring a seamless and user-centric experience for credit card transactions.
User Experience
AB Testing
Usability Testing
Accessibility
Website/Mobile
6 months - Team
2022
Project Overview ✨
Discover
Problem Identification: The client's objective is to introduce a cash dollar transfer function to Hang Seng Bank's credit card product. This functionality will allow customers to conveniently transfer cash dollars between accounts. By incorporating this feature, the client aims to enhance the overall usability and flexibility of their credit card offering.
Define
Defining requirements: When designing the cash dollar transfer flow, we need to ensure a user-friendly interface, secure authentication, accurate account selection, clear transfer amount confirmation, real-time status updates, effective error handling, and compliance with legal requirements. This creates a seamless and secure process for transferring cash dollars within Hang Seng Bank's credit card product.
Develop
After the flow chart and design requirements have been approved and confirmed by the business team and product owner, we proceed with implementing the cash dollar transfer function for the bank's responsive web platform.
Deliver
Design Demonstration: After engaging in thorough discussions with the governance team, the design for the cash dollar transfer feature has been finalized, incorporating their valuable input and ensuring alignment with established guidelines and standards.
